Terms and Conditions

These Terms and Conditions apply to consumer purchases made through the POSTERA online store. When you shop with POSTERA, you enter into an agreement with:

Postera ApS
Lerbakken 25
DK-8410 Rønde
Denmark
Danish company registration no. (CVR): 41678453
Phone: +45 28 74 82 72
Email: info@postera.art

Orders and contract formation

When you place an order with POSTERA, you will receive an order confirmation by email. The purchase agreement is concluded when the order confirmation has been sent.

It is your responsibility to check that the information in your order confirmation is correct, including the products, sizes, delivery address and any personalised selections. If you notice an error, please contact us as soon as possible.

Once an order has entered production or has been dispatched, we cannot guarantee that it can be changed or cancelled. For personalised products, including Create Your Own products, production may begin shortly after the order is placed.

If we are unexpectedly unable to fulfil an order, we will contact you as soon as possible. If payment has already been completed, the relevant amount will be refunded.

Prices, taxes and currencies

Prices are displayed in the currency applicable to the selected market or delivery country and may be shown in euros, British pounds, US dollars or another available currency.

Shipping costs, where applicable, are added to the order and shown before checkout is completed. The final amount charged by POSTERA, including any taxes collected by us, will be displayed before you place your order.

Orders within the European Union

For deliveries within the European Union, applicable VAT is included or calculated in accordance with the VAT rules that apply to the relevant destination country and is reflected in the amount shown at checkout.

Orders to the United Kingdom

For deliveries to the United Kingdom, applicable UK VAT is handled by POSTERA in accordance with the relevant UK VAT rules and is reflected in the amount shown at checkout where required.

Orders outside the European Union and the United Kingdom

For deliveries outside the European Union and the United Kingdom, local VAT, sales tax or similar taxes may, depending on the destination, either be collected by POSTERA at checkout or charged separately in the destination country.

Local import duties, customs charges, customs clearance fees or other charges may also apply when the shipment enters the destination country.

Any local taxes, import duties, customs charges, clearance fees or other charges that have not expressly been collected by POSTERA at checkout are the responsibility of the customer. These charges are not included in the amount paid to POSTERA unless this is explicitly stated at checkout.

POSTERA does not determine or control local customs duties, import taxes or clearance fees. As these vary between countries, we recommend checking the applicable rules in your delivery country before placing an order if you are unsure.

We may change prices on our online store at any time. Price changes will not affect orders that have already been confirmed.

We reserve the right to correct obvious pricing errors, technical errors and clearly incorrect product or pricing information.

Payment

Available payment methods are displayed at checkout and may vary depending on your country or market. We offer payment by relevant payment cards as well as selected local payment methods.

For standard card payments, POSTERA will not capture the payment until your order is dispatched. For other payment methods, the payment provider's own terms and payment process may apply. Any relevant information will be shown during checkout.

We will never charge more than the amount you approved when placing your order.

Promotions, offers and discount codes

Promotions, offers and discount codes are valid during the stated promotional period and for the products included in the offer.

Unless otherwise expressly stated:

• discount codes cannot be combined with other discount codes,
• certain products or product categories may be excluded from promotions,
• discounts cannot be applied retrospectively to orders that have already been completed.

If an offer is subject to conditions such as a minimum order value, those conditions must still be met after any returns. If the conditions are no longer met, the refund may be adjusted accordingly.

Gift cards

POSTERA gift cards are valid for 2 years from the date of issue. Gift cards may be used as payment on the POSTERA online store and may be used across multiple purchases until the balance has been used or the gift card expires.

Electronic gift cards may be redeemable for cash where required by applicable mandatory law, including any rights that may apply during or after the gift card's validity period.

Lost or stolen gift cards are generally not replaced.

Delivery

We deliver to the countries and regions shown on our online store.

The expected delivery time is shown on the website and/or at checkout. Delivery times may vary depending on the product, delivery country, stock availability and selected delivery method.

We aim to dispatch all orders as quickly as possible. During busy periods or due to circumstances affecting the carrier, delivery may take longer than expected.

Once your order has been dispatched, you will normally receive an email containing shipping information and, where available, tracking details.

POSTERA bears the risk of loss or damage to the goods until they have been delivered to you or to another person designated by you to receive them, subject to applicable mandatory consumer law.

Uncollected parcels

If a parcel is not collected or delivery is refused and the parcel is therefore returned to POSTERA, this does not in itself constitute a valid cancellation or withdrawal. You must also clearly inform us if you wish to cancel your purchase.

The actual direct costs associated with the return of an uncollected parcel may be deducted from any refund where permitted by applicable law. If you would like the parcel to be sent again, you are responsible for the cost of reshipping.

Statutory cancellation and withdrawal rights

Consumers in the European Union and the United Kingdom generally have a 14-day statutory right to cancel or withdraw from an online purchase without giving a reason.

Consumers in other countries may have different or additional cancellation or withdrawal rights under the mandatory consumer laws that apply to them. Nothing in these Terms and Conditions limits any mandatory consumer rights that apply to you.

For goods, the 14-day period generally begins on the day you, or a person designated by you other than the carrier, receives the goods.

If an order contains several goods that are delivered separately, the period generally begins when the final item has been received.

If you wish to exercise a statutory cancellation or withdrawal right, you must clearly inform us before the applicable deadline that you wish to cancel the purchase. You may, for example, contact us at:

info@postera.art

You do not need to provide a reason for cancelling.

For EU and UK consumers exercising the standard 14-day cancellation or withdrawal right, the goods must generally be returned without undue delay and no later than 14 days after you have informed us of your decision to cancel.

POSTERA's extended 90-day return policy

In addition to any statutory cancellation or withdrawal rights, POSTERA offers an extended return period of 90 days for standard products.

The 90-day period begins on the day you receive the goods.

Once any applicable statutory 14-day cancellation period has expired, returns are handled under POSTERA's voluntary return policy. To use the extended return policy, the product must be unused, undamaged, returned in its original packaging and in a condition suitable for resale.

You must notify us that you wish to return the product before the 90-day period expires. The product must then be returned without undue delay.

When using POSTERA's voluntary return policy after the first 14 days, the original delivery charge is not refunded.

The extended 90-day return policy does not apply to personalised products, including Create Your Own products.

Personalised products and Create Your Own

Where permitted by applicable law, statutory cancellation or withdrawal rights do not apply to goods that are made to the customer's specifications or are clearly personalised.

This includes products from Create Your Own where, for example, you:

• upload your own image,
• select an individual crop,
• add personalised text,
• customise the design,
• or otherwise have the product made according to your individual selections.

Such products are not covered by POSTERA's voluntary 90-day return policy and, where the applicable law provides for the personalised-goods exception, are also excluded from the statutory cancellation or withdrawal right.

This does not affect your rights if the product is faulty, damaged or does not match what you ordered. Mandatory consumer rights relating to faulty or non-conforming goods continue to apply.

Uploading images, text and other content

When you upload images, text or other material to POSTERA, you confirm that you have the necessary rights and permissions to use the material and to have it reproduced on the product you order.

You must not upload material that:

• infringes another person's copyright, trade mark or other rights,
• is unlawful,
• or may otherwise not lawfully be reproduced or used.

POSTERA may refuse to produce an order if the uploaded material is clearly unlawful or clearly infringes third-party rights. If this happens, we will contact you.

You give POSTERA permission to process the uploaded material to the extent necessary to process, produce, deliver and administer your order and to handle any subsequent questions or claims relating to it.

Uploading material does not transfer ownership or copyright in that material to POSTERA. Personal data and uploaded material are otherwise processed in accordance with our Privacy Policy.

AI image enhancement

For selected Create Your Own orders, you may choose to enhance your uploaded image using AI-based image processing.

AI enhancement is used to improve aspects such as image resolution and sharpness before production.

In some cases, AI-based image processing may slightly alter small details in the image, including faces, text, logos or other fine details.

We therefore recommend uploading the highest-quality image available, particularly where small details are important.

Using AI enhancement does not affect your statutory rights if the delivered product is faulty or does not conform to your order.

Colours, cropping and product representation

Colours may appear differently on different screens. There may therefore be minor differences between the digital preview and the finished printed product.

Minor natural variations may also occur in materials, production, cropping and dimensions.

Such minor variations do not necessarily constitute a defect where the product as a whole corresponds to what was ordered and to what a customer may reasonably expect from the product.

Returns

Before returning a product, please contact us at:

info@postera.art

We will then provide you with the relevant return instructions and return address.

Customers are responsible for arranging and paying for the return shipment themselves, unless the return concerns a valid claim relating to faulty, damaged or non-conforming goods or applicable mandatory law provides otherwise.

When you arrange the return yourself, you are responsible for the shipment until it has been received by POSTERA, to the extent permitted by applicable law. We therefore strongly recommend using a tracked shipping service and keeping proof of postage until the return has been completed.

You are responsible for ensuring that the product is securely packaged so that it is not damaged during return transport.

Returns must be sent in accordance with the return instructions provided by POSTERA.

We do not accept parcels sent cash on delivery.

Condition of returned products

When exercising a statutory cancellation or withdrawal right, you may normally inspect the product only to the extent necessary to establish its nature, characteristics and functioning, similar to what you could reasonably do in a physical store.

If the product has been handled beyond what is necessary for this purpose, you may be responsible for any resulting reduction in value where permitted by applicable law.

When using POSTERA's voluntary return policy after any applicable statutory cancellation period has expired, the product must be unused, undamaged, returned in its original packaging and in a condition suitable for resale.

Refunds

Where you validly exercise a statutory cancellation or withdrawal right, refunds will be made in accordance with the mandatory consumer law applicable to your purchase.

For EU and UK consumers exercising the standard 14-day cancellation or withdrawal right, this generally includes the price paid and the cost of the least expensive standard delivery option offered for the order.

If you selected a more expensive delivery method than our least expensive standard option, the additional delivery cost is not refunded unless mandatory law requires otherwise.

You are responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable mandatory law requires POSTERA to pay it.

Refunds are normally made using the same payment method used for the original transaction unless expressly agreed otherwise.

Where a statutory 14-day cancellation or withdrawal right applies, we will process the refund within the timeframe required by applicable law. For EU and UK consumers, this is generally within 14 days of being informed of the cancellation.

We may, where permitted by applicable law, withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

When using POSTERA's voluntary return policy from day 15 to day 90, the purchase price of the returned product will be refunded once the conditions of the extended return policy have been met. The original delivery charge is not refunded.

The customer is responsible for the cost of return shipping.

Faulty, damaged or non-conforming goods

If a product is faulty, damaged, not as described or otherwise does not conform to your order, you have the rights and remedies provided by the mandatory consumer law applicable to you.

For consumers in the European Union, consumer goods are generally covered by a minimum 2-year legal guarantee against lack of conformity.

Consumers in the United Kingdom and other countries may have different or additional statutory rights. Nothing in these Terms and Conditions limits those mandatory rights.

Depending on the circumstances and applicable law, you may be entitled to remedies such as repair, replacement, a price reduction or a refund.

Statutory rights do not generally cover faults or damage caused by misuse, abnormal handling or damage caused by the customer after delivery.

If you believe a product is faulty, damaged or does not match your order, please contact us as soon as reasonably possible at:

info@postera.art

Please include your order number and, where helpful, photographs and a description of the issue so that we can process your claim as quickly as possible.

Where a claim is valid, POSTERA will cover the necessary and reasonable return costs as required by applicable law.

Force majeure and circumstances beyond our control

POSTERA is not responsible for delays or failure to perform caused by extraordinary circumstances outside our reasonable control, such as serious transport disruption, natural events, war, major strikes, government action or significant technical disruption.

If such circumstances materially affect your order, we will, where reasonably possible, inform you and attempt to find an appropriate solution.

Nothing in this section limits any mandatory consumer rights that apply to you.

Complaints and dispute resolution

If you experience a problem with an order or product, we would first like the opportunity to resolve it with you.

Please contact us at:

info@postera.art

Consumers in the European Union

If you are a consumer residing in another EU country and your purchase is cross-border, you may contact the European Consumer Centre (ECC) in your country of residence for free advice and assistance in resolving the dispute.

You may also have access to an approved Alternative Dispute Resolution (ADR) body. For cross-border disputes, the competent ADR body will often be located in the country where the trader is established.

Complaints that are eligible for consideration under the Danish consumer complaints system may be submitted through Nævnenes Hus.

Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark

Consumers in the United Kingdom and other countries

Consumers in the United Kingdom and other countries may have access to consumer complaint, alternative dispute resolution or court procedures under the laws applicable in their country of residence.

Nothing in these Terms and Conditions limits any mandatory consumer rights or remedies available to you under applicable law.

Governing law

Purchases from POSTERA are governed by Danish law.

If you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protection that applies under the laws of your country of residence.

Changes to these Terms and Conditions

POSTERA may update these Terms and Conditions from time to time.

For an order that has already been completed, the version of the Terms and Conditions in force at the time of purchase will generally apply.

Model cancellation / withdrawal form

You may use this form if you wish to exercise a statutory cancellation or withdrawal right. You are not required to use this form.

To:
Postera ApS
Lerbakken 25
DK-8410 Rønde
Denmark
Email: info@postera.art

I/We hereby give notice that I/We wish to cancel/withdraw from my/our contract for the sale of the following goods:

________________________________________

Ordered on / received on:
________________________________________

Name of consumer(s):
________________________________________

Address of consumer(s):
________________________________________

Date:
________________________________________

Signature of consumer(s):
________________________________________

Signature is only required if this form is submitted on paper.